Tag: FNOL

Efficiently Manage Your Risks with Incident Reporting Services

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June 27th, 2012

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Actec Systems is a reputable name in the industry for providing efficient incident reporting services to clients. The intake specialists are experienced in handling calls and reporting all vital details at FNOL. The call center employs multiple T-1 and T-3 lines and the most advanced VoIP switch technology so not a single call gets missed. They conduct an in-depth analysis of your goals and design customized scripts to capture the details that you need and then offer your customers various reporting options such as e-mail, fax, internet and electronic file submission. They improve the quality and quantity of the data captured. The specialists at Actec Systems are experienced in designing and implementing highly intuitive workflow driven applications for your business.

The best feature of Actec Systems is that their solutions are customer driven. For effective incident reporting management, they employ the best practices for capturing complete information at the first time. The customized workflows ensure accuracy and reduction in call times. All data is accurately recorded in their proprietary system. The claims reports are then converted into actionable reports so you can start investigations, track activities and manage risks. The complete incident reports are sent to various recipients such as government agencies via EDI, mail, phone, e-mail or other format.

Incident reporting services help reduce the claims paid out, the handling expenses and administrative costs. The litigation costs as well as medical expenses also get reduced. Their clear and accurate details provide you a complete overview and you can easily identify risks and manage them. The benefits of incident reporting management include lowering call handle times and increasing the efficiency of customer services. With Actec services, you can gain a complete view of claims operations through real-time analytics. You will be in a position to conveniently resolve claims faster and gain higher customer satisfaction and loyalty. For more information about Actec Systems, please browse through www.actec.net.

Actec is a Highly Professional and Efficient Claims Management Company

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April 2nd, 2012

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Every business needs to protect its employees and personnel within the office. Sometimes, however, an incident occurs that points to an employee’s safety risk or liability. In such instances having the support of a claims management company can be the difference between a potential lawsuit and a peaceful resolution. Actec is a claims management company that offers professional services for labor and industry claims. Actec has many years of experience in the field as do the company’s professionals. By using the company’s claim management and FNOL (First Notice of Loss) services, business owners can effectively manage risk, increase productivity and reduce costs when it concerns their employees.

Actec’s specialists are always there to help customers close labor and industry claims quickly and manage all levels of risk in an organization. Actec FNOL intake specialists are specially trained to handle after-hours incidents and overflow. They provide detailed reports that capture all the information required for a professional claims management company. The labor and industry claim reporting approach followed by Actec is highly customizable when it comes to providing relevant information to clients. By adapting the workflow according to the needs and requirements of the clients, Actec’s professionals can provide truly cost effective solutions for every client’s needs.

About Actec
Actec offers claim and incident reporting services to improve productivity of the employees and help reduce costs for commercial and personal insurance carriers, self-insured companies, third party administrators, and managed care organizations. Find out more by browsing through www.actec.net.

After hours, Overflow and Call Center Closure coverage for FNOL

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December 7th, 2011

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Since July 2004, Actec has provided all after-hours, overflow, holiday and unanticipated closure coverage for a large national insurance company. We currently have nearly 40 phone lines coming in for this client, for each of their claims offices, their primary care center and several large accounts with custom requirements. Calls range from 50 to 500 daily (primarily after-hours). When unexpected volume is directed to Actec, an additional several hundred calls can be offered during a 2-3 hour timeframe with short notice (if any). Our Intake Specialists enter claims real-time via Internet directly into the client’s claim system and take inquiry messages in our own application, which are automatically emailed to the appropriate recipients for prompt handling.

Fraud Prevention and Absence Management Via Outsourced Call Centers

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June 6th, 2011

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Unmanaged employee absences can grind an organization to a halt. As soon as an employee reports an absence, many steps must be taken. Automatic notification of all affected parties, activation of replacement procedures, and the intake process for absences related to short-term disability, long-term disability, or Family Medical Leave Act (FMLA) incidents are all pivotal in unfettered operation. Beyond these necessary and basic requirements, Actec also records the intended beginning and completion of the absence so you can plan accordingly, all without consuming your supervisors’ valuable time. Another equally critical component is to stay connected with feedback from your employees regarding fraud, theft, sexual harassment, ethical concerns, equipment breakdowns, and safety matters to eliminate potential problems before they evolve into serious liability issues and lawsuits. Soliciting such feedback from your employees not only reduces your liability, but it also increases retention and improves the working environment for all of your employees as it makes them better appreciate the important role they play in the communication cycle. It also keeps organizations in compliance with the Sarbanes-Oxley Act of 2002, which mandates that companies provide a way for employees to submit anonymous reports about financial irregularities without fear of retaliation. Going without an expert outsourced call center can have a devastating long-term impact on a company’s future. Without FNOL, organization and loss mitigation technologies, things fall through the cracks.

Our Most Popular FNOL Article

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April 22nd, 2011

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Most people and companies are often unaware that when they first contact their insurance provider to report theft, loss or damage that they are actually contacting a first notice of loss (FNOL) call center. FNOL call centers typically operate 365 days a year, round the clock, ensuring policy holders can easily report a loss, and further, that the respective insurance companies receive timely and accurate claim loss data.  First notice of loss operations are sometimes staffed internally, but more frequently these days, the operations are outsourced to a specialist. As one can imagine with any 24/7 by 365 day a year operation, staffing, training and accurate claims intake are challenging for any organization. There are different types of vendors which offer solutions for FNOL, some offer software, others offer a comprehensive call center based on a proprietary application, and still others customize their call center operation to accommodate any platform. These are platform agnostic vendors who claim to work with insurance companies’ existing platforms. To read more, check out the full article.

Large-Scale Catastrophe Claims Management

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March 22nd, 2011

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Actec handled a large-scale catastrophic event for a multinational oil company. Total call volume was above 147,000 (in the first few days calls came on a general claims line until a dedicated 800 number was published) – over 60% received the first month, a daily average of more than 3000, peaking at over 8000. We captured more than 90,000 claim reports, 66% reported telephonically, the remaining 34% captured via a custom Internet report we developed and rolled out about eight hours after notification to proceed. We also participated in daily conference calls and supplied the client with detailed management reports four to five times daily, seven days a week, over a period of four months. Companies large and small require a resource that can organize and deploy adeptly in times of crisis. Don’t leave claim management to chance.

Top 3 Actec FNOL Blogs

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March 16th, 2011

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Our informational blog on first notice of loss has been running strong for a while now, so we figured it was a good time to check back on some of our most popular content. These are our top 3 blogs on FNOL issues and strategies:

  1. Actec Claim Management Operating in Inclement Conditions
  2. What Is Full-Cycle Claim and Incident Reporting?
  3. 7 Key Terms in the Field of First Notice of Loss

We hope that they provide insightful information, and look forward to producing more informative content about these highly relevant topics.

Actec Publishes Article on Claim Intake Accuracy

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March 14th, 2011

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Sometimes it’s best to leave a job to the experts. For many companies that may mean outsourcing their marketing department, their accounting, or their facility maintenance. For some, it is a matter of professional claim intake. Whether it’s after-hours or full-time, claim intake outsourcing solutions can drastically improve the productivity profitability of a business while simultaneously increasing customer satisfaction. It’s a situation in which everyone walks away happy because each member of the process is entrusted in the field of his or her expertise. For more on the importance of outsourcing claim intake and FNOL (first notice of loss), check out our article at http://www.articlesbase.com/outsourcing-articles/claim-intake-accuracy-key-to-successful-fnol-execution-4097724.html.

7 Key Terms in the Field of First Notice of Loss

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March 2nd, 2011

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There several important terms when discussing first notice – they may seem esoteric, but their meaning and execution have enhance many businesses and improved the quality of many lives. A positive FNOL interaction is key to successful business operation, but also makes the difference between brightening someone’s day and besmirching it.

  1. First Notice of Loss – The initial report of a claim or incident resulting in loss of an insured product. A crucial element of insurance coverage.
  2. FNOL – Abbreviation for First Notice of Loss
  3. First Report of Injury – The initial report of a claim or incident resulting in injury to an employee. A employer practice required by law.
  4. FROI – Abbreviation for First Report of Injury
  5. Claim Management – The conveyance of an insurance-related claim through a system of communication and investigation to ascertain the appropriate compensation. The more adept and timely the claim management, the less shrink for insurers and the higher satisfaction for clients.
  6. Incident Reporting – A system of documentation for FNOL in which specific details must be thoroughly recorded to ensure proper claim management. Well-trained personnel and a modern, sophisticated incident reporting medium significantly reduce costs due to slow resolution, shrink, and other organizational issues.
  7. Claim Intake Specialist – Personnel cross-trained in claim management and incident reporting to deliver maximized resolution for client and insurer with minimized investment of time and resources.

There are other component of FNOL , but familiarity with these 7 key terms will illuminate much of our industry and its purpose.

Actec’s FNOL (First Notice of Loss) Claim Management Operating in Inclement Conditions

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January 17th, 2011

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Although most of Atlanta, including schools, had been shut down for 3 days, Actec’s FNOL was open for business and maintaining top level first notice of loss. Though uncommon for the Atlanta area, strong snowstorms do sometimes occur, crippling the region. Lack of snow removal equipment combined with a storm that dumped nearly 6 inches in less than 3 hours created numerous problems. Here is a breakdown of our claim reporting statistics for Tuesday 1/11/2011. In the face of these conditions, we managed an average answer speed of 33 seconds and an abandon rate of only 2.7%!
Through careful planning by Actec staff, hotel rooms were secured near the FNOL Call Center in Atlanta. Most of the staff had stayed at the hotel since Sunday night and were within shuttle or walking distance. Additionally, we utilized remote employees to ensure maximum customer call reception. Thank you to all our employees who took time away from family to make sure our customers were taken care of.