The Importance of the Return-to-Work Interview

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October 1st, 2015

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If you’re a supervisor who faces  employee absenteeism as a recurring problem, one highly effective approach to consider is the “return-to-work” interview, a meeting to be conducted as soon as possible upon an employee’s return to work. Consider this to be a “counseling interview,” the first in a formal sequence of meetings you’ll want to schedule if the employee’s absenteeism continues to be a problem.

In this first meeting, your goals are to welcome the employee back to work, establish the cause of the employee’s absence, demonstrate your commitment to controlling absenteeism, explain how the employee’s absence has affected the department, and determine steps to improve the employee’s attendance going forward.

If at this stage any medical condition is found that’s likely to affect the employee’s ability to do his or her job, arrange an appointment with a company-approved doctor.

At all times, you’ll want to demonstrate that your enforcement of absenteeism policies is facilitative rather than punitive. Stress also that your goal is to treat all employees equally.

If the employee’s absenteeism persists without adequate justification, you should proceed as necessary through a series of additional meetings, perhaps also involving human resources and a union representative. Sequentially, these meetings will take you through the verbal warning stage, the written warning stage, and temporary suspension from work. If the employee ultimately is found to be unable to comply with the firm’s policies on absenteeism, the final stage is termination of employment.

Distinguishing legitimate absences due to illness from unwarranted absences is a challenging task for any supervisor. However, through consistent use of the return-to-work interview, you’ll find you gain valuable insights and leverage in addressing the problem.

Absence Management with Employee Engagement

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September 22nd, 2015

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There are times when you want employees to call in sick. Unhealthy employees are less productive and can spread illnesses throughout the office. However, some employees call out because they are unsatisfied with their job and aren’t committed to the company. To reduce this kind of absenteeism, your company may want to increase employee engagement.
What is Employee Engagement?
Employee engagement is a term used to describe strategies that increase worker involvement with decision making, product development and management. It helps employees understand that the company values the people who work for the organization. It also helps companies by increasing flexibility and decreasing the time to launch process.
What Kind of Engagement Strategies Work?
Some of the best engagement strategies to use to increase employee satisfaction include:

  • Sharing marketing and production goals with employees
  • Including employees in strategy sessions
  • Allowing employees to manage small projects
  • Receive input from employees regarding policy changes

By implementing these strategies employees will feel valued and that they are making an important contribution to the company.
How Engagement Decreases Absenteeism
When employees feel engaged and valued, they are satisfied with their career and are committed to the company. They look forward to going to work every day and less likely to call in sick because they are bored, restless or unsatisfied.
Employee engagement increases productivity and efficiency while decreasing absenteeism and employees leaving for competitors. This will help make absentee management more efficient, but your business may want to consider outsourcing this part of HR to focus on other business processes. For more information on our services, contact us.

Employee Absenteeism Can Undermine Your Business

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August 25th, 2015

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Absenteeism costs most employers far more than they realize. The problem is two-fold, as employers typically fail to track the extent of the absenteeism, as well as the hard and soft costs related to the incidences of absence. A system is necessary to:

  • Track individual employee absences.
  • Calculate the cost to the business for unscheduled absences.
  • Identify absence fluctuations over different periods

This process can be simple – as long as it’s consistent. Regardless of the simplicity or complexity of your system and policy, you should:

  • Define “absence” and “partial absence” so that records are consistent.
  • Differentiate between types of absences, particularly between unexcused absences, medical or disability-related absences, and uncontrollable personal emergency.
  • Design a notification procedure for employees to report absences.

Depending on size and operational scope, many organizations may benefit from finding an outsourced solution to help manage the process. Click here to learn more.

Understanding the Underlying Causes of Absenteeism

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June 3rd, 2015

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Employee absenteeism is a major cost for many employers. Absenteeism is more than someone taking a day off here or there for illness, family emergencies or other normal, valid and reasonable causes. Absenteeism is when an employee has excessive or habitual workdays missed every month. Absenteeism can have a major effect on company finances and morale.
Causes of Absenteeism

  • Illness

Injuries, illness and medical appointments are the most common reasons provided for missed work. An employee may call in “sick” for other reasons as well. Predictably, there is a dramatic spike in missed days due to illness during the cold and flu season.

  • Injury

Injuries can be sustained on the job or outside of work. In addition to acute injuries, chronic injuries such as neck and back pain are a common cause of absenteeism.

  • Child care and elder care

Most employees have a regular child care arrangement set up, but when that falls through or a child/elder is sick, parents are forced to miss work.

  • Bullying and harassment

Employees that are bullied or feel harassed by an employer are more likely to call in sick as an avoidance tactic.

  • Burnout, stress and low morale

When an employee is overworked or the workplace is stressful, they will call in sick more frequently. This also applies to personal stress. Feeling unappreciated is also a factor.

  • Depression

The leading cause of absenteeism is depression (National Institute of Mental Health.) Self-medicating with drugs and alcohol can be a result of chronic depression.

  • Disengagement

Disengagement occurs when employees are not committed to their jobs and lack the motivation to go to work.

  • Job search

Employees that are looking for other employment will call in sick to work on their resume, visit a recruiter or attend a job interview.

  • Incomplete shifts

Employees that are habitually late, take long breaks and leave the job early are considered to have a problem with absenteeism.
Occasional absences from work are inevitable; afterall, it’s human to get sick or injured or have to take care of family members. Everyone has personal business to attend to during normal business hours at times. Nevertheless, absenteeism can take a major toll on a company. Understanding the underlying causes of absenteeism is the first step to finding ways to reduce and respond to the problem.

Why Your Employees Are Missing Work

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May 5th, 2015

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If your employees are missing work, and you can’t figure out why, these are a few things
to consider. Did you know the average number of work days missed by a full-time employee diagnosed with clinical depression is twice as much as someone without it? Consistent absences are also connected to things like poor eating habits, poor health, financial strains, relationship complications and other emotional stresses. If you find that wellness issues are the main reason your employees are missing work, what programs do you have in place to address them?

Try thinking of fun ways to get your employees to exercise or quit smoking. Many organizations hold their own “Biggest Loser” competitions to motivate their workforce to get into shape. You might also offer an Employee Assistance Program for those who are struggling with issues that require a professional counselor.
For information on how we can help you reduce unnecessary missed work days in your office, click here.

Managing Excessive Employee Absenteeism

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January 6th, 2015

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Absenteeism costs can stack up, especially if you’re unable to track how and where those costs are being incurred. If your payroll records aren’t already doing this, you need to put some kind of system in place. Records (or time cards) can be used to:

  • Track individual employee absences.
  • Calculate the cost to the business for unscheduled absences.
  • Pinpoint absence fluctuations over different time periods, or at different times of the year.

This process can be as simple as keeping a tally of when an employee is not at work. Regardless of the simplicity or complexity of your system and policy, you should:

  • Define “absence” and “partial absence” so that records are consistent.
  • Differentiate between types of absences, particularly between unexcused absences, medical or disability-related absences, and uncontrollable personal emergency.
  • Design a notification procedure for employees to report absences.

Depending on the size and operations, some companies can benefit from finding an outsourced solution to help manage the process. Click here if you would like to learn more.