10 Factors Top Performing Claims Adjusters Have in Common

Posted on

October 21st, 2019

Having numerous high-performing claims adjuster on the payroll is a huge asset for any insurance company. Their value is undeniable as they produce quality work with few errors. However, while the number of claims an adjuster processes is an easy metric to gauge productivity, several other elements set excellent adjusters a notch above the rest:

Reliability

While every employer expects his or her employees to arrive on time, reliability delves much deeper than that. Top-performing adjusters display this by:

Completing claims in a timely manner
Displaying integrity in their work
Utilizing critical-thinking skills
Taking steps to improve themselves

People Skills

Because adjusters often work with individuals following a loss, they must possess a compassionate temperament. Excellent claims adjuster take this a step further by:

Employing good communication throughout the entire claim cycle
Using negotiation skills to ensure the best outcome for the client
Always keeping customer satisfaction at the forefront of their actions

Competency

Even if adjusters are reliable and good communicators, they need to be well versed in their craft. The best adjusters shine in the following areas:

Estimating accuracy so the insurer doesn’t overpay but the client still receives a fair settlement
Superior documenting skills so all work is verifiable and beyond reproach
Comprehensive knowledge of policies to ensure claims accuracy

Having high-quality claims adjusters is a huge asset for insurance companies, but adjusters are only as good as the systems they use. If your claims process is holding back your adjusters from working to the best of their abilities, Actec can help. Contact us to learn more about our full-cycle claim and incident reporting solutions.

Are Your New Adjusters Making These Mistakes?

Posted on

September 3rd, 2019

Andrew

There is a steep learning curve for new adjusters just as there is for anyone entering into a new career track. Insurance adjusting has a broad appeal due to how easy it is to enter the industry and how lucrative it can be straightaway. Once an adjust passes their state license exam, they’re good to get started. They also know they won’t get paid until they close their claims. This usually results in the mentality to close as many claims as possible. However, several hurdles impede an adjuster’s ability to close claims rapidly and these challenges can result in mistakes.

Insufficient Preparation for Estimate Writing

The vast majority of claims work is spent writing estimates. With hurricane season in full force, new insurance adjusters can expect several claims to come their way in the next few months. However, while they’ll be juggling several claims, which means a good deal of money is at stake, they’ll also be struggling to get a handle on accurate estimate writing.

Programs exist to assist with this, but learning them takes time that veteran adjusters won’t have when natural disasters strike. New insurance adjusters need to learn the ropes of estimate writing and understand the basics well in advance of known busy seasons for insurance claims. This will reduce how long it takes the new adjuster to close claims, meaning faster payouts.

Disorganized Processes and Procedures

New adjusters will need a systematic, step-by-step process for how they work claims. Failing to do so will often leave new adjusters bouncing from task to task, missing small details, or forgetting certain steps. Small mistakes can result in kicked back claims, which take up valuable time to untangle and resolve. Organization is key in keeping details straight and having airtight procedures for working claims can ensure they process smoothly from start to finish.

Actec understands the challenges involved in processing claims. Customer tensions are high and adjusters need to process claims quickly to keep everyone happy. Contact us to learn how we can help improve your claims life cycle from first notice of loss (FNOL) to closing the claim.