Tag: absence management

Absence Management: What You Don't Know Can Cost You

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August 4th, 2014

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Absence management may seem superfluous, but in reality all corporations without it face a variety of unknowns when it comes to lost productivity. How much time is lost due to absence? How well is it tracked? To what extent can these factors be improved upon? How much room is there to enhance savings for the company, and in what ways can employers improve absence experiences for their employees?

Absence management can improve circumstances for all parties involved by improving knowledge, accuracy, and understanding of absence policies and their effects on the workplace. Though these procedures are complex, they can be performed in-house. But many medium-to-large organizations outsource their absence management programs to ensure efficacy and minimize additional effort and staffing. To learn more about the unknowns of your company’s absence policies and how to improve them, contact Actec.

What Is Absence Management?

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July 18th, 2014

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Absence management plays a crucial role in a wide variety of corporate environments. It can enhance organizational processes and employee satisfaction while reducing costs. But what is absence management? It is the facilitation of speedy and sustainable return to work of individuals on leave.

Most businesses have employees who go on leave for a variety of reasons. Tracking the dates, reasons, and methods to aid in their return are important and often complex tasks requiring time and attention to detail. For most businesses, this falls outside the realm of their expertise, and is best left to absence management professionals. For more information on absence management and how an effective program can improve your bottom line, contact us.

First Notice of Loss Key Terminology

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July 11th, 2014

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There several important terms when discussing first notice of loss. Though many are unfamiliar with the concept, it stands as a crucial component of many successfully operated large businesses.

  1. FNOL – Abbreviation for First Notice of Loss, the initial report of a claim or incident resulting in loss of an insured product. A crucial element of insurance coverage.
  2. FROI – Abbreviation for First Report of Injury, the initial report of a claim or incident resulting in injury to an employee. A employer practice required by law.
  3. Claim Management – The conveyance of an insurance-related claim through a system of communication and investigation to ascertain the appropriate compensation. The more adept and timely the claim management, the less shrink for insurers and the higher satisfaction for clients.
  4. Incident Reporting – A system of documentation for FNOL in which specific details must be thoroughly recorded to ensure proper claim management. Well-trained personnel and a modern, sophisticated incident reporting medium significantly reduce costs due to slow resolution, shrink, and other organizational issues.
  5. Claim Intake Specialist – Personnel cross-trained in claim management and incident reporting to deliver maximized resolution for client and insurer with minimized investment of time and resources.

Numerous other components comprise a comprehensive FNOL program, but familiarity with the basic terms makes it much easier to understand the process of first notice of loss and the benefits of leveraging FNOL in large businesses.

Top Absence Management & Claim Intake Blogs

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July 3rd, 2014

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Absence management through effective claim intake is a vital service for a wide variety of medium-to-large organizations around the country. These services can be performed in-house or outsourced to a professional dedicated call center, and serve to dramatically enhance efficiency and streamline operations. Learn more about how Absence Management can help you in some of our recent blogs:

Popular Incident Reporting & Absence Management Blogs

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May 20th, 2014

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Incident reporting, absence management, and the claim intake associated with these processes can prove challenging for most larger businesses. Are claims falling through the cracks? Could these lead to unnecessary legal action against your company? Is your organization losing valuable time as a result of a lacking absence management program? To learn how these solutions can improve your bottom line, check out these popular blogs:

Top Absence Management and Claims Management Blogs

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April 2nd, 2014

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Absence management greatly reduces corporate loss through improved communications and tracking systems. Implementing these systems through a highly trained outsourcing provider allows all parties involved to focus on what they do best. Claims management plays a crucial role in succeeding through absence management. Without a custom-tailored claim intake and management process, salient details are likely to slip through the cracks, defeating the purpose of the program. Learn more about how these solutions play crucial roles in major corporations throughout the world:

Day 1 Absence Management & Casual Absences

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March 19th, 2014

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The key to effective and efficient absence management lies in responsiveness and adaptability. Tracking absences from day 1, segregating absence types, and managing various kinds of absences allows corporations to respond quickly to change and to avoid confusion. In this way, absence management is quite similar to FNOL. For more information on absence management, FNOL, and other related queries, contact us.

Claim Intake and Claims Management Best Practices

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March 5th, 2014

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Incident reporting must be cost-effective to achieve long-term success in any organization. Cost-effective incident reporting and claims management is dependent upon capturing accurate information in a prompt and well-organized manner. When policyholders report a notice, greeting them professionally is important. Of equal importance, of course, is the professionalism exhibited on the other end of the process – data entry. Trained intake specialists must quickly and accurately ask the right questions and enter the appropriate information into the applicable form using a best practices workflow.
Only through years of first notice of loss (FNOL) experience can claim intake best practices be honed into a streamlined training program. Whether entering notices into a custom application, a standardized application, or your in-house claims management system, capturing the vital details quickly and effectively while maintaining a pleasant demeanor is paramount. Providing medical coding, duplicate checking, quality assurance reviews, and notice completion in addition to streamlined and skilled services keeps costs down and satisfaction up – where they belong.

Key Terms in FNOL & Absence Management

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March 6th, 2013

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First notice of loss and absence management programs present a substantial opportunity for organizations to improve efficiency, decrease shrink, and increase the bottom line. The basic concepts of FNOL and absence management are simple enough, but it doesn’t take long to get bogged down in dense terminology and jargon. In this blog we’ll lay out some of the most important terms.

Incident Reporting – The process of transferring data from the initial instance of contact into a working claims document.

Workflow changes – Modifications to documentation and procedure based on new requirements set forth by legislation or corporate shifts in policy.

Intake Specialists – Personnel trained in first notice of loss and incident reporting procedures.

Claims Management – Processing incident reports to resolve necessary documentation, compensation, and other issues arising in the FNOL and absence management process.