An Effective 24/7 Claims Reporting System Is Essential

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April 2nd, 2015

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Many individuals require an effective after-hours claims service. Today, most insurance businesses have 24-hour toll free lines for their clients to call up in times of trouble.
With Actec, you get the benefit of our professional staff that is trained to support a customer through a claim. We can also help with reporting the claim to your insurance company and will work with the customer and the company to ensure that the customer is satisfied with how their claim is handled.
Claims are not time specific and can happen around the clock; all the more reason to have a 24/7 claims reporting system available. Although loss is something people have no control over, when a customer calls in to report a loss, we can take control of the situation.
A lot of businesses today are outsourcing FNOL systems, to allow their own staff to focus more on their respective tasks. When you join hands with Actec, you benefit from having a representative present at all times to take a call and provide instant care.
To know more about Actec and our services, contact us.

FNOL Is a Customer Centric Process

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March 11th, 2015

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Customers are the very essence of every business. In fact, they are the most important asset for a company so it is vital that your FNOL system grants them the service and support they expect and require. At Actec, we believe that there isn’t anything worse than needing services from an insurer when they are closed.

Actec offers a 24/7 claim reporting system that will not leave your customers stranded in the middle of the road following a collision. We are there to fill in the gaps with experienced and well-informed personnel for the job.

Operating every hour of every day, Actec is prepared to provide top quality service to your customers, and maintain lasting relationships your business has with its customers. We understand the importance of being the first point of contact when notifying a claim, and are equipped with providing your clients with expert assistance in a friendly and professional manner.

To know more about the solutions available to you click here.

FNOL: The Backbone of Claims Handling

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February 25th, 2015

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FNOL is the backbone for claims handling, outlining fundamental strategies to organize and improve tracking methodology. Though it speaks to the fundamentals, FNOL can be very complex.

The process of claims handling can cause anxiety for internal and external customers alike. They need care and compassion on your part. Yet it’s crucial that you ask the right questions to collect appropriately detailed information. These details must then be uploaded into a claims management system in a timely manner.

One mistake can prove costly to both your bottom line and your reputation.

It’s vital to have staff and employees trained in claim handling. They need to be equipped with the know-how of the situation. All the while being able to comfort the customer and carry out his/her job.

A capable FNOL specialist should provide:

  • An extraordinary representative who is well informed about the process
  • A representative who is always ready to talk to a customer
  • A representative who can provide instant care for critical situations

Contact us to find out even more about Actec and our services.

Top 3 FNOL Guarantees

Posted on

February 18th, 2015

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Most often then not when people make a claim they are under the impression that they are contacting their insurer. However, in many cases they are actually contacting an outsourced FNOL Call Center. Making a claim is a tough situation and we realize how important it is to handle it correctly. An effective FNOL service system is vital to the image of the company.

Even some of the biggest insurers are unable to implement an effective FNOL system. A lot of them try using an all hands on deck plan to pull all personnel to handle claim calls.

Actec offers an after hours reporting system that works around the clock and it has many benefits. Here are just a few:

  • Serving customers 24/7, 365 days a year without fail
  • A knowledgeable representative on the other end of the phone
  • Optimum customer satisfaction and service

To learn how Actec can aid your business with FNOL systems click here.

FNOL Reporting After-Hours

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January 27th, 2015

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You hope you never have to be involved in filing a claim, but the reality of the situation is that a loss/claim can happen at any given time. It is something we have no control over, however, there is something that we do have control over. Most often rather than not, when a customer makes a call to file a claim, they have to wait some period of time to speak to a claims representative. This delay can sometimes result in legal ramifications.

It is for this reason that a lot of businesses today are outsourcing FNOL for the sole reason being, to enhance and improve the customer experience.

We realize that claims do not traditionally take place between the hours of 9-5. However, with our 24/7 after-hours reporting system, we provide the following:

  1. A well informed claims representative, always ready to talk to you.
  2. Instantaneous care for crucial cases.

The advantage of outsourcing FNOL is that it creates the opportunity for providing quality customer service and at an extremely reduced cost. Here at Actec, we have years of experience in the same with a dedicated and phenomenally skilled personnel to assist your business.

To learn and understand more about Actec and how we can provide you with our services contact us.

Better Day 1 Absence Management

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January 20th, 2015

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Employee well being is now addressed as a huge risk and cost for businesses. Absence plays a huge role in part of this cost, forced forward by by a lack of strong information and fickle procedures for absence reporting and management.

For example, absence due to sickness can have a substantial impact on the operations of a business. It results in a lot of working days lost which hampers the performance of the company as well as day to day carrying out of tasks.

Our system of absence management provides vital intervention and vigorous reporting which enables a company to better understand and lessen the possibility and expense of employee absence. With the help of our system, your business stands to gain and understand the following:

  • Upsurge productivity by diminishing the length as well as number of absences
  • Enhance and accelerate claims reporting and reviews
  • Trace and calculate regularity and expenses of absences

Click here to understand exactly how an effective program can improve and strengthen your business and its workforce.

Understanding FROI and SROI

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January 13th, 2015

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Understanding what an FROI (First Response of Injury) and SROI (Subsequent Response of Injury) report is can have a huge impact on when, and how, your company handles Workers Compensation claims. Here’s a quick breakdown to help differentiate the two.

FROI – A report prepared by the employer, or other parties, that describes the events and injuries. It is also known by other names, such as the Employer’s Report of Work-Related Accident/Occupational Disease.

SROI – A report required twice a year while a claim is open; when benefits start, stop, or change; when a lump-sum payment is made or when a claim closes.

Electronic state filings for these reports can be a big headache in Workers Compensation Claim administration. Requirements vary by state, and missing or invalid data leads to time consuming resubmission, filing delays, excess staff time, and fines.

Click here to learn about solutions that will help with the review and submissions for each type of report.

Why So Many Claims Happen At Night

Posted on

December 19th, 2014

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Today’s society is now running all of the time, and people are now doing everything at all times of the day.  This means great things for the output of our country and getting things done, but it also means that a claim can occur at any time of the day or night.

People now do things at night that they use to only do during the day, including working, running and just about anything else you can imagine.   In addition the biggest claim areas most insurance companies worry about also have a very good chance of happening at night.

Though driving accidents have been down over 40% of fatal car accidents still happen at night.  In addition, of the over 2,500 deaths caused each year by home fires most of them occur during the night time when the family is sleeping.

Given all of this, insurance companies need to be sure they offer optimal after hours claim services so their customers are well taken care of at their greatest time of need.  To learn more about these services click here.

Popular FNOL Blogs

Posted on

December 11th, 2014

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First notice of loss is a crucial component of loss mitigation and claims management for a wide variety of medium to large-scale businesses. What does your notification and claims handling process look like? How actively engaged are you in your loss control and claims handling procedures?

Most businesses lose money simply by failing to pay enough attention to these important aspects of doing business in the 21st century. Read some of these popular FNOL blogs to learn more.

First Notice of Loss Video Tutorial

Posted on

November 26th, 2014

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Watch this cool new 3 minute whiteboard video on first notice of loss.