Case Study: After-hours, holiday and overflow backup

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October 27th, 2010

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Since July 2004, Actec has provided all after-hours, overflow, holiday and unanticipated closure coverage for a large national insurance company. We currently have nearly 40 phone lines coming in for this client, for each of their claims offices, their primary care center and several large accounts with custom requirements. Calls range from 50 to 500 daily (primarily after-hours). When unexpected volume is directed to Actec, an additional several hundred calls can be offered during a 2-3 hour timeframe with short notice (if any). Our Intake Specialists enter claims real-time via Internet directly into the client’s claim system and take inquiry messages in our own application, which are automatically emailed to the appropriate recipients for prompt handling.

Full Cycle Claim Reporting

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October 22nd, 2010

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When the first notice intake and dissemination process is handled correctly, you can focus on what you do best. Full-cycle reporting adapts to your needs, differentiates your service level, and increases your productivity. It’s structured, yet flexible; professional yet personal; thorough, yet efficient. Discover how full-cycle reporting can help your business.

Are you paying people to sit around waiting for the next call to come in?

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October 13th, 2010

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Are you paying people to sit around waiting for the next call to come in?  Outsourcing to a call center will maximize efficiencies in your operation.  Keep your call center open only when your most efficient and use an outsource vendor to pick up calls when you are least efficient.  Outsourcing to a call center during times of low occupancy will show up in the bottom line.

How do we differ from the competition?

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October 13th, 2010

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How do we differ from the competition?  Unlike most FNOL intake firms Actec Systems has the flexibility to provide a custom solution for insurance companies, TPA’s and Claim management software vendors.  Our ability to take claims on a third party system allows firms the capability to  “own” the claim process.  We function as an extension of your claims department.  We provide 24 hour coverage, after hours and night, weekend and holiday coverage.