After Hours & Backup Reporting

Actec has complete access to data for loss intake and distribution, account-related profile and demographic information, and call switch and fax server activity. While we have standard reports, we often develop custom reports to client specifications.

Reports can be provided in any format desired: Excel, PDF, CSV, PowerPoint, etc. and distributed to specified parties via email, fax, FTP or other preferred method. Your client service specialist can schedule distribution – quarterly, monthly, weekly, daily, even multiple times a day – to ensure you always have the information you need. However, we also are happy to fulfill ad hoc report requests – often delivering them the same day, sometimes within minutes.

Some examples of available loss intake management reports:magnolia with border

  • Reporting lag time
  • Volume by line of business
  • Distribution by TPA/claims office
  • Loss report key time
  • Escalated losses
  • State filing acknowledgements
  • Losses reported by nature of injury
  • Volume by division and/or location

Call statistics may be summarized by any period of time, down to a thirty-minute interval. Some examples of available switch data:

  • Call volume
  • Average speed of answer
  • Abandon rate
  • Talk time
  • Service levels