Actec has complete access to data for loss intake and distribution, account-related profile and demographic information, and call switch and fax server activity. While we have standard reports, we often develop custom reports to client specifications.
Reports can be provided in any format desired: Excel, PDF, CSV, PowerPoint, etc. and distributed to specified parties via email, fax, FTP or other preferred method. Your client service specialist can schedule distribution – quarterly, monthly, weekly, daily, even multiple times a day – to ensure you always have the information you need. However, we also are happy to fulfill ad hoc report requests – often delivering them the same day, sometimes within minutes.
Call statistics may be summarized by any period of time, down to a thirty-minute interval. Some examples of available switch data: